Contacting Support
Information on obtaining assistance and support for Asset Manager Web Edition.
Contact Information
- Website: www.kaizensoftware.com
- Product Page: Asset Manager
- Contact Support: Create a support ticket via the support portal
Getting the Best Support Experience
To help us resolve your issue faster, include relevant details when submitting a request.
Essential Information
- Steps describing how to reproduce the issue
- What was expected versus what occurred
- Precise error message text or visual documentation
Helpful Details
- The specific URL or page location
- When the problem first emerged
- Scope of impact (individual, team, or organization)
- Visual evidence through screenshots or recordings
- Any recent configuration or system modifications
For Data-Related Issues
- Identify specific records involved (asset numbers, personnel details, dates)
- When reporting problems involving reports, specify the report name, grouping method, and applied filters
tip
The more specific information you provide upfront, the faster our support team can address your concern.